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Video Consultations

Coming to Aberfeldy Medical Practice on 1st June 2020 we will have video consultations available.  The links are all on our website.  There is a link telling you about this service and a link which you will click on to access the service for your appointment. 

Triage

In an effort to deal with the high volume of appointment requests we are introducing a triage system for same day requests to ensure you are seen by the most appropriate healthcare professional at the right time.

 

If you are requesting a same day appointment, including urgent or home visit please call the practice between 8am and 9am. Our reception team will need to ask you to provide a brief description of the issue and take your telephone details so that a doctor can call you back before 10am.

 

The doctor will assess your health needs and direct you to the most appropriate health professional such as a doctor, nurse, pharmacist or advise you of self help. You may not always need to see a doctor, or the doctor may be able to help you over the phone. In the event that you need to be seen then the doctor will allocate one of the ‘on the day appointments’, or if your problem is more routine or on-going you will be offered one of our pre-bookable slots.

 

The doctor will attempt to phone you on the given contact number once. The doctor cannot leave messages on answer phones owing to patient confidentiality issues.

 

Requests for routine appointments will not be triaged and can be booked by telephone, online or in person at the reception desk.

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone reception staff at the appropriate surgery. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Latest News

Video Consultations

We are introducing Video Consultations at the Aberfeldy practice starting on the 1st June. Near Me (Attend Anywhere) is the name of this service. This is a fully secure system which is used very widely by secondary care services within NHS Tayside and in other health board areas and using it allows clinical staff to communicate with their patients without the need for them to attend a medical establishment in person to do so. More information can be obtained from https://www.nearme.scot/

Many of the patients that we see in the practice are presenting with problems which may be suitable for a consultation such as this. Therefore if you would like to try it for your next appointment with us, please ask the receptionist who will arrange this for you if it’s appropriate for your complaint. The reception staff may also proactively offer you this as an option when you are looking to book an appointment at the practice if they think it may be of benefit to you.

How it works

Before starting please make sure you use one of the following web browsers:  Google Chrome or Apple Safari. 

Once you have been given a time for your video appointment, simply go to https://nhsattend.vc/aberfeldykinlochrannochmp - You will then be prompted to enter your full name, date of birth and your telephone number. This information is vital and must be completed at all times.

Once you have entered this information and accepted the terms and conditions, you will then be taken to a virtual “waiting area” to wait for the doctor or nurse to connect with you at your appointment time. We would ask that you please allow 10-15 minutes either side of your booked time slot to allow for your clinician running slightly ahead or over time with other patients.

The system works on a smartphone, tablet, laptop or a computer which has a video camera installed on it. To get the most out of the experience, we advise that you ensure that your device has the most up to date software version on it. The system works best where there is at least a 4G or Wi-Fi connection available. It will not work on a 3G signal.

When might a video consultation be suitable?

Here are a few examples of when a video consultation might be an appropriate option. This list is not exhaustive but is intended to be used as a reference point for patients who might be interested in using this option.

  • Some skin lesions
  • Rashes
  • Acne
  • Simple urinary tract infections
  • Some mental health related problems (stress, anxiety or low mood/depression reviews)
  • Reviews of conditions (usually these are requested by a GP)
  • Medication related issues where a community pharmacist cannot help
  • Continuation of a sick line (Fit Note) where GP input is required
  • Housebound patients where a GP visit is being requested or considered

electronic Key Information Summary

The Key Information Summary is a summary of medical history and patient wishes taken from the GP electronic record. It will be available to clinicians working in NHS24 and Out of Hours services if you need care when your GP surgery is closed.

With your permission your Key Information Summary will include information on your Medication, Allergies and reactions to medicines, contact information, care plans, next of kin and carer details, wishes or special instructions, management plans; if you have a long term condition use as diabetes and preferred place of care

 eKIS FAQs

*Online services*

24 hour online access available now: allowing you to book routine doctor appointments and request repeat medication online anytime, wherever you like.  www.patient-services.co.uk

Fast and easy to use, works perfectly on smartphones and tablets as well as PC's

To register for this service please print and complete this Registration Form and hand it to reception.  Registration forms also available at reception.  Photographic ID is required to register for this service.

Once we have completed your registration you will be emailed registration details where you will then be able to book/cancel appointments and request repeat medication.

More information:

Anxiety

We are aware that there will be a lot of patients experiencing anxiety regarding the COVID 19 outbreak and Anxiety UK are providing a useful service both online and with a telephone helpline. https://www.anxietyuk.org.uk/  03444 775 774  http://www.nhs.uk/conditions/stress-anxiety-depression/mental-health-helplines/ .

Anorexia Bulimia Care

Our website is www.anorexiabulimiacare.org.uk , our telephone and email support services are open Tuesday-Friday 9.30am-5.30pm.
Tel: 03000 111213 option 1 for self or option 2 for concerned family/friends
Email: support@anorexiabulimiacare.org.uk
There is lots of other information on our website. Please help us to reach the people that may benefit from the services we can offer.

Support Choices

Would you like local independent advice about care or community support?

Working across Highland Perthshire. 

Support Choices can help you......

01350 729 130

SUPPORTCHOICES@OTBDS.ORG

WWW.SUPPORTCHOICES.CO.UK

Useful information:

Information about Triage of Appointments

Speech & Language Therapy Sounds Fun Parents Info Sessions

Mental Health & Wellbeing

Speech & Language Advice Line

Planning on having private treatment/surgery in the UK or abroad?

Please be aware that the whole episode of the treatment should be provided by the private provider, i.e. blood tests and other tests, suture removal, dressing changes, routine wound check, prescribing during your episode of private treatment, etc., and the Practice should not be involved in any aspects of this episode of treatment, with the exception of emergency care relating to the treatment.

It is also the private providers responsibility to issue a Fit Note covering the entire anticipated period off work, but if any longer time off is then required when you are no longer under the care of the provider then this would be the practice responsibility.

Text Message Appointment Reminders  

We have introduced sending SMS text messages to remind patients of booked appointments. For this service consent is required please download Consent Form and hand into reception.   

Keep your details up to date

Please ensure that you keep your personal details up-to-date.  Including changes in address, mobile number, landline, email address etc. 

Failed to Attend Appointments

In 2019 475 appointments were missed which equates to 80 hours of consulting time.  Please remember to cancel your appointment if you are unable to attend.

Treatment of dental problems/infections

As recommended by the British Medical Association (BMA) we are unable to provide treatment for Dental problems/infections, the General Medical Council (GMC) requires doctors to have appropriate skills for any treatment that they offer.  We advise patients with dental problems to contact their registered dentist in the first instance, however, GPs can provide advice to ascertain that the conditioni requires only dental treatment.  If you do not have a registered dentist, access to emergency dental services can be arranged by contacting NHS 111.  The practice is unable to re-issue any prescriptions prescribed by a dentist. 

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