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Video Consultations

Coming to Aberfeldy Medical Practice on 1st June 2020 we will have video consultations available.  The links are all on our website.  There is a link telling you about this service and a link which you will click on to access the service for your appointment. 


In an effort to deal with the high volume of appointment requests we are introducing a triage system for same day requests to ensure you are seen by the most appropriate healthcare professional at the right time.


If you are requesting a same day appointment, including urgent or home visit please call the practice between 8am and 9am. Our reception team will need to ask you to provide a brief description of the issue and take your telephone details so that a doctor can call you back before 10am.


The doctor will assess your health needs and direct you to the most appropriate health professional such as a doctor, nurse, pharmacist or advise you of self help. You may not always need to see a doctor, or the doctor may be able to help you over the phone. In the event that you need to be seen then the doctor will allocate one of the ‘on the day appointments’, or if your problem is more routine or on-going you will be offered one of our pre-bookable slots.


The doctor will attempt to phone you on the given contact number once. The doctor cannot leave messages on answer phones owing to patient confidentiality issues.


Requests for routine appointments will not be triaged and can be booked by telephone, online or in person at the reception desk.


Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone reception staff at the appropriate surgery. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.


diaryThe following GPs will cover the days/times listed below (allowing for holidays, sickness and unusual circumstances):

  • Dr Debbie Shann
  • Dr Kevin McCaughey
  • Dr Dave Ashcroft
  • Dr Vicki Cox
  • Dr Peter Oates



The day consists of three appointment sessions throughout the day

          0900 - 10.15                    1400 - 1445                     1600 - 1730         


URGENT cases will always be seen promptly. It is also possible to make telephone appointments.

Between 11:00 & 12:30 the GP will make essential home visits.



The GP’s and nurses really appreciate your understanding of the following:

  • Your appointment is for ten minutes. This is really only long enough to give a fair hearing to one problem.
  • We do understand that sometimes other issues need to be discussed but on the whole please try to stick to ‘one problem for one appointment’.
  • Your GP or nurse will make it clear if you need to come back for a follow up appointment. If you do, please try to book it in advance.

Helping Us To Help You

Below are some tips to help you get the most out of the surgery/your appointment:


  • Many conditions will get better in a few days.  Simple measures such as Paracetamol can help relieve your symptoms.  Advice can be sought from a pharmacist or NHS 111.

  • Do you need to be seen? or will a telephone conversation with a doctor/nurse be sufficient.

  • If you have an appointment to be seen, have a think about the questions the GP or Nurse is likely to ask you.  Common questions include; how long have you had the problem, does anything make it worse/better, the site and severity of any pain/discomfort, any recent changes in lifestyle, medication (over the counter, prescribed or illicit drugs), have you tried any treatments/remedies yourself.

  • Don't 'save up' your problems for one appointment.  This doesn't help the doctor/nurse as it can mean the surgery runs late and insufficient time is given to each problem.  If you have several problems or something you feel will take a long time to talk about please tell the receptionist when booking.  They may be able to offer you a longer appointment with another clinician, a double appointment or a further appointment at another time.

  • Please don't expect clinicians to complete forms (eg, benefit claims, holiday cancellation forms etc) during an appointment.  These should be left at reception for collection another day.  Please note there is often a fee for this.

  • Please do not expect a prescription every time you visit the surgery. Good advice is often the best treatment


We have a high demand for appointments every day. If you find you no longer require your appointment please cancel in plenty of time, allowing us to re-use this appointment for another of our patients.

How to cancel your appointment:

  • By Telephone

  • At Reception


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