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Noticeboard

Triage

In an effort to deal with the high volume of appointment requests we are introducing a triage system for same day requests to ensure you are seen by the most appropriate healthcare professional at the right time.

 

If you are requesting a same day appointment, including urgent or home visit please call the practice between 8am and 9am. Our reception team will need to ask you to provide a brief description of the issue and take your telephone details so that a doctor can call you back before 10am.

 

The doctor will assess your health needs and direct you to the most appropriate health professional such as a doctor, nurse, pharmacist or advise you of self help. You may not always need to see a doctor, or the doctor may be able to help you over the phone. In the event that you need to be seen then the doctor will allocate one of the ‘on the day appointments’, or if your problem is more routine or on-going you will be offered one of our pre-bookable slots.

 

The doctor will attempt to phone you on the given contact number once. The doctor cannot leave messages on answer phones owing to patient confidentiality issues.

 

Requests for routine appointments will not be triaged and can be booked by telephone, online or in person at the reception desk.

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone reception staff at the appropriate surgery. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Latest News

Shingles Immunisation Programme in Scotland - click on link below

https://www.shinglesaware.co.uk/patients/information-for-people-in-scotland.xhtml 

Triage of Appointments

Speech & Language Therapy Sounds Fun Parents Info Sessions

Mental Health & Wellbeing

Speech & Language Advice Line

Planning on having private treatment/surgery in the UK or abroad?

Please be aware that the whole episode of the treatment should be provided by the private provider, i.e. blood tests and other tests, suture removal, dressing changes, routine wound check, prescribing during your episode of private treatment, etc., and the Practice should not be involved in any aspects of this episode of treatment, with the exception of emergency care relating to the treatment.

It is also the private providers responsibility to issue a Fit Note covering the entire anticipated period off work, but if any longer time off is then required when you are no longer under the care of the provider then this would be the practice responsibility.

http://www.sexualhealthtayside.org/

http://www.shinglesaware.co.uk/patients/information-for-people-in-scotland.xhtml

 

Speech & Language Communication Advice Line

Speech & Language Therapy Bulletin

We'll Keep you Right Campaign

Pregablin and Gabapentin have been reclassified as controlled drugs by the NHS.  If you are prescribed these medications then the following will now apply:

  • Prescriptions cannot be sent electronically to the chemist so will be printed and signed.
  • The maximum amount we can now prescribe is 30 days
  • These items will be removed from repeat prescribing and must now be requested.
  • The script must be dispensed within 28 days or it becomes invalid

We do appreciate the disruption these changes may cause some patients however, although the change in classification to a controlled drug is beyond our control, it does represent the significance of these medications. Our medical system has been updated to reflect these changes and we cannot override this.

Important Information about a change in your Emollient

The practice is currently reviewing the emollients that we prescribe with a view to providing our patients with the most appropriate and cost-effective product currently available. As a result, we may change your future prescriptions for Dermol, Doublebase, Diprobase, Oilatum etc. to a more cost-effective alternative.

 

Even though the emollient may look slightly different it should be used in exactly the same way. You can be assured this product contains identical or very similar active ingredients to your original emollient and you should notice no difference in effectiveness.

 

To avoid waste, please carry on using your current emollient until you need to order your next prescription.

As the new preparation is more cost-effective, the savings made can be used to fund other health services in the area. Please do not hesitate to contact the practice if you would like more information or if you have any concerns with this change.

    

Diabetic Flash Glucose Monitoring (Libre)

NHS Tayside has agreed to make Flash Glucose Monitoring (Libre) technology available to people with diabetes who meet the criteria.


Please note the decision to commence/discontinue the use of Freestyle Libre will be made by the Specialist Diabetes Team.  Patients will require to attend an education session (available every week) and then a letter will be issued to their GP recommending prescription.
Tayside Diabetes MCN is using their website the main route to provide information to patients and enable them to book onto a local education session.  You can view the webpage here http://www.diabetes-healthnet.ac.uk/Default.aspx?pageid=429         

    
To support this pathway the Diabetes MCN Handbook has been updated http://diabetes-healthnet.ac.uk/Default.aspx?pageid=429 and patient information leaflet http://diabetes-healthnet.ac.uk/Documents/Uploaded/LeafletLibrePatientInformationLeaflet.pdf

**NEW** online services

24 hour online access available now: allowing you to book routine doctor appointments and request repeat medication online anytime, wherever you like.  www.patient-services.co.uk

Fast and easy to use, works perfectly on smartphones and tablets as well as PC's

To register for this service please print and complete this Registration Form and hand it to reception.  Registration forms also available at reception.  Photographic ID is required to register for this service.

Once we have completed your registration you will be emailed registration details where you will then be able to book/cancel appointments and request repeat medication.

More information:

Text Message Appointment Reminders  

We have introduced sending SMS text messages to remind patients of booked appointments. For this service consent is required please download Consent Form and hand into reception.   

Keep your details up to date

Please ensure that you keep your personal details up-to-date.  Including changes in address, mobile number, landline, email address etc. 

Failed to Attend Appointments

In 2018 475 appointments were missed which equates to 80 hours of consulting time.  Please remember to cancel your appointment if you are unable to attend.

Know who to Turn to

Know who to turn to website is designed to help you get the right medical assistance when you're ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.  For more information please click here.  The website expands to inform you when it is best to see the relevant health care professional or service by clicking on 'more information'

Treatment of dental problems/infections

As recommended by the British Medical Association (BMA) we are unable to provide treatment for Dental problems/infections, the General Medical Council (GMC) requires doctors to have appropriate skills for any treatment that they offer.  We advise patients with dental problems to contact their registered dentist in the first instance, however, GPs can provide advice to ascertain that the conditioni requires only dental treatment.  If you do not have a registered dentist, access to emergency dental services can be arranged by contacting NHS 111.  The practice is unable to re-issue any prescriptions prescribed by a dentist. 

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