This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

**New**

Starting Monday 1st July 2019

Triage appointment system

 

 

In an effort to deal with the high volume of appointment requests we are introducing a triage system for same day requests to ensure you are seen by the most appropriate healthcare professional at the right time.

 

If you are requesting a same day appointment, including urgent or home visit please call the practice between 8am and 9am. Our reception team will need to ask you to provide a brief description of the issue and take your telephone details so that a doctor can call you back before 10am.

 

The doctor will assess your health needs and direct you to the most appropriate health professional such as a doctor, nurse, pharmacist or advise you of self help. You may not always need to see a doctor, or the doctor may be able to help you over the phone. In the event that you need to be seen then the doctor will allocate one of the ‘on the day appointments’, or if your problem is more routine or on-going you will be offered one of our pre-bookable slots.

 

The doctor will attempt to phone you on the given contact number once. The doctor cannot leave messages on answer phones owing to patient confidentiality issues.

 

Requests for routine appointments will not be triaged and can be booked by telephone, online or in person at the reception desk.

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone reception staff at the appropriate surgery. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

In Times of Bereavement

In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;

  • Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
  • Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
  • Make the necessary funeral arrangements.

Register the death

If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.

You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.

You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.

Arrange the funeral

The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.

Funeral directors

Choose a funeral director who’s a member of one of the following:

These organisations have codes of practice - they must give you a price list when asked.

Some local councils run their own funeral services, for example for non-religious burials. The British Humanist Association can also help with non-religious funerals.

Arranging the funeral yourself

Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.

Funeral costs

Funeral costs can include:

  • funeral director fees
  • things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
  • local authority burial or cremation fees

Funeral directors may list all these costs in their quotes.



 
NHS ScotlandThis site is brought to you by My Surgery Website