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Noticeboard

**New**

Starting Monday 1st July 2019

Triage appointment system

 

 

In an effort to deal with the high volume of appointment requests we are introducing a triage system for same day requests to ensure you are seen by the most appropriate healthcare professional at the right time.

 

If you are requesting a same day appointment, including urgent or home visit please call the practice between 8am and 9am. Our reception team will need to ask you to provide a brief description of the issue and take your telephone details so that a doctor can call you back before 10am.

 

The doctor will assess your health needs and direct you to the most appropriate health professional such as a doctor, nurse, pharmacist or advise you of self help. You may not always need to see a doctor, or the doctor may be able to help you over the phone. In the event that you need to be seen then the doctor will allocate one of the ‘on the day appointments’, or if your problem is more routine or on-going you will be offered one of our pre-bookable slots.

 

The doctor will attempt to phone you on the given contact number once. The doctor cannot leave messages on answer phones owing to patient confidentiality issues.

 

Requests for routine appointments will not be triaged and can be booked by telephone, online or in person at the reception desk.

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone reception staff at the appropriate surgery. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

  • non_nhs_services3Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
  • Insurance claim forms  
  • Prescriptions for taking medication abroad
  • Private sick notes
  • Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

Planning on having private treatment/surgery in the UK or abroad?

Please be aware that the whole episode of the treatment should be provided by the private provider, i.e. blood tests and other tests, suture removal, dressing changes, routine wound check, prescribing during your episode of private treatment, etc., and the Practice should not be involved in any aspects of this episode of treatment, with the exception of emergency care relating to the treatment.

It is also the private providers responsibility to issue a Fit Note covering the entire anticipated period off work, but if any longer time off is then required when you are no longer under the care of the provider then this would be the practice responsibility.

Non-NHS Practitioners

Aberfeldy Surgery

We have various non-NHS practitioners who use our premises to provide services for our patients such as an acupuncturist and The Princess Royal Trust for Carers. We also actively encourage patients to take an interest in their own health by supporting self-help groups and providing a wide range of printed material (books, leaflets and magazines) in the waiting room for patients own use.

Kinloch Rannoch Surgery

We also have the following who attend the Kinloch Rannoch surgery;

  • Registered podiatrist
  • The area Registrar of Births, Deaths and Marriages

Fees apply to the services provided by some of these practitioners.

 
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